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It’s official, folks. Samsung has announced it has permanently discontinued production of the Galaxy Note 7. This news comes just one day after the company put a global stop on sales of the defective device. In the official filing with South Korean regulators, Samsung said:
Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7.
What makes the situation even more unfortunate, it’s possible that the company could be taking up to a $17 billion loss in sales revenue. This number is based on the lost sales of the 19 million Note 7 units Samsung originally planned to sell throughout the Note 7’s lifetime.
In case it wasn’t clear already, stop using your Note 7. Power it down and exchange it for another phone with your carrier. If you’re not sure which device to exchange it for, we have some good Galaxy Note 7 alternatives for you.
Samsung permanently discontinues the Galaxy Note 7, $17 billion in sales lost
News
Customer safety is Oculus’ top priority. Oculus is removing support for all Note 7 devices on the Oculus platform. Until further notice, Note 7 devices will not be compatible with the Gear VR. For more information regarding the Note 7, please contact Samsung directly.
Verizon, T-Mobile, AT&T, Australian and European carriers halt Note 7 salesNot that it’s a good idea, but it’s getting harder and hard to buy a new Note 7 in the United States. Verizon, T-Mobile, AT&T and a number of Australian and European carriers have stopped selling the Galaxy Note 7. Multiple retailers around the world have pulled the Note 7 from their websites and brick-and-mortar stores, as well.
Replacement Galaxy Note 7s keep catching fireAlthough Samsung thought its replacement Galaxy Note 7 units were safe, it turns out many of them aren’t. Multiple incidents of replaced handsets burning up have been surfacing. KSTP news reports a melting phone in Farmington, Minnesota. The device was replaced and supposed to be the safe solution, but it melted on a teenager’s hand, leaving a small burn in her thumb. Another incident was reported in Nicholasville, Kentucky, where a man’s Galaxy Note 7 replacement unit caught fire while it was sitting in his room, unplugged and not in use. The user then noticed his room was filled with smoke and walked in to find the Galaxy Note 7 in flames. Later that day he was diagnosed with acute bronchitis.
Replacement Galaxy Note 7 catches fire on a Southwest planeTalking to The Verge, Brian Green said his Samsung Galaxy Note 7 began smoking on a Southwest Airlines flight waiting to take off from Louisville to Baltimore earlier this morning. All crew and passengers exited the plane with no reported injuries, and Southwest Airlines canceled the flight and placed passengers on later flights.
Now, we don’t talk about exploding phones as much as we did when the Note 7 recall first came about, but this scenario is special. Green’s Galaxy Note 7 was a replacement unit, one that Samsung deemed safe. Green picked up his replacement Note 7 at an AT&T store on September 21, and confirmed the unit did have the small, black square symbol on the box along with a green battery icon, indicating the phone was safe to use.
Samsung issued a statement on the incident:
Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share.
Live in the UK? Don’t try to return your Note 7 via Royal MailIf you want to ship a parcel in the UK, there are several carriers you can use – most are international names such as DHL, FedEx, ParcelForce and DPD – but there’s also have Royal Mail, which is the equivalent of the United States Postal Service (USPS). Most customers will simply post to their local Post Office and ship something using Royal Mail but if you want to ship your Galaxy Note 7, you’ll be in trouble.
Thanks to a tip, we’ve been able to establish that there is a directive in place requiring the Post Office to ask about the contents of every package and to refuse any parcel containing a Galaxy Note 7. However, some Post Offices are taking this a step further and refusing to accept packages containing any Samsung phone, although this is not an official decision. We also managed to confirm with six Post Offices that they couldn’t carry the Galaxy Note 7 and of these, two said they wouldn’t accept any Samsung Galaxy phone.
Samsung responds to the FAASamsung has put out a press release saying it is aware of the FAA’s statement against using the Galaxy Note 7 in flight or putting it in checked luggage, saying “consumer safety and peace of mind are our top priority”. Samsung has also said it plans to “expedite new shipments of Galaxy Note 7 this week” to help alleviate customer inconvenience.
Samsung edits its exchange program pagePerhaps even more tellingly, a quick look at Samsung’s Note 7 exchange page in The Wayback Machine (a tool for viewing older versions of web pages) indicates a few worrying changes:
You can no longer get a Galaxy S7 or Galaxy S7 Edge as a temporary replacement while your new Note 7 is shipped. Samsung is now offering a Galaxy J series phone as a replacement instead.
Samsung added “pending CPSC approval” to its mention of a new Note 7, indicating replacement Note 7’s aren’t just going to be rolling out of Samsung’s manufacturing lines without some oversight.
No, the Galaxy Note 7 isn’t a terrorist, but aviation authorities the world over are strongly recommending passengers not use the Galaxy Note 7 in flight or put it in their checked luggage. This is a major inconvenience for anyone using the Note 7 as a primary device if they have a flight coming up.
Replacements arriving from next weekSamsung Australia revealed that the first Galaxy Note 7 replacements will arrive from September 21. It’s likely that other markets will receive replacements units around the same time. As for normal sales, Samsung will begin selling new Note 7 units from early October.
How to tell whether a Galaxy Note 7 is safe or notIt looks like Amazon isn’t taking any chances with the Note 7 fiasco. The retail giant has sent out emails to customers asking them to contact support for a full refund. While the wording isn’t very clear, it looks like Amazon is not asking for the phone back, at least for now. Amazon could ask customers to return the Note 7’s at a later date, but it’s unclear how Amazon could force customers to actually return them.
In order to obtain a full refund, contact Amazon Customer Service. Please do not return the phone right now. We will follow up with you as we learn more, and the refund is yours to keep.
If you purchased accessories for this phone on chúng tôi we can help you return and get a refund on those items.
We regret any inconvenience this may cause, but trust you will understand that the safety and satisfaction of our customers is our highest priority.
Has anyone here got this message from Amazon?
Note 7 US recall detailsWe are in the process of finalizing the full details of the US Product Exchange Program, and will contact you directly, within the next few days, to provide you with the additional information you’ll need in order to exchange your Galaxy Note7, if you decide that this is the course of action that you’d like to take.
If, before we contact you again with the details of the exchange program, you have any questions or concerns, please don’t hesitate to call the Samsung eCommerce Customer Support Team at 1-855-726-8721; our support representatives are available seven days a week from 9:00 AM – 9:00 PM, Eastern Time.
Please be assured that your safety and confidence in the Samsung products you own are our highest priority, and we sincerely apologize for this issue. We are committed to doing everything necessary to ensure that you are completely satisfied with your purchase, and to ensure that you continue to be confident about our products and our brand.
Galaxy Note 7 recall: carriers reactions
United States
VerizonVerizon announced that it has stopped selling the Note 7 and is making refunds or exchanges free through September 30. Full statement:
On September 2, 2023, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2023, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it.
If you’re affected by the Verizon Note 7 recall, head over to the nearest store or contact Verizon customer service by phone or online.
AT&TAT&T has stopped sales and is offering replacements to affected customers. Full statement:
Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. They are investigating if the issue could lead to potential safety concerns. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, Galaxy Note7 or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device.
Customers will be also able to exchange that interim device for a new Note 7 in the future. That process will be shared as soon as it is available. Visit chúng tôi for more information.
If you need to get a replacement from AT&T for your Note 7, you can do so from the nearest store. AT&T is offering you the possibility to replace the recalled Note 7 with any device you want, but if you choose a Galaxy S7, Galaxy S7 Edge, or Galaxy S7 Active, you’ll get a $25 credit. You can also use the device you get as a loaner for the duration of the recall process.
T-MobileT-Mobile is accepting refunds and waiving all fees related to the recall. Full statement:
It’s pretty clear: you can get a full refund (and keep any accessories that came with the Note 7), get a replacement device, or wait for new Note 7 unit to arrive.
SprintSprint is asking customers who bought a Note 7 to go to Sprint stores to receive a “similar device until the issue is resolved.” Full statement:
Sprint is working closely with Samsung and will be participating in its U.S. Product Exchange Program for Galaxy Note 7 users to ensure we quickly address the needs of customers who already have purchased the device.
Sprint Note 7 customers have three options:
Sprint will allow customers to exchange their Note 7 for any Sprint device and will reimburse any price differences and waive any restocking and shipping fees.
Sprint customers should visit the store where they purchased their Note 7 and a Sprint team member will gladly help customers get up and running with their new device on the Sprint network. Sprint Note 7 customers can also call (888) 211-4727 for information on how to exchange their device.
As a gesture of appreciation, Samsung is offering all customers choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program with a $25 service credit applied to their Sprint account within the next 90 days.
Like T-Mobile and AT&T, Sprint is giving you the option to pick from a refund, a replacement, or a Note 7 replacement, once it becomes available.
Canada
TelusTelus has suspended sales of the Galaxy Note 7, and will announced details of the recall process at a later date. Full statement:
“Consistent with Telus’ policy of putting customers first, and because our customers’ safety is an absolute priority, we have suspended sales of the device across all Telus corporate, dealer and retail locations, as well as online. We are working closely with Samsung to ensure the replacement experience is as convenient and efficient as possible for our customers.”
BellBell Canada will begin contacting affected customers ASAP. Full statement:
“Bell has suspended sales of the Galaxy Note 7 and we are contacting all customers affected by the issue. We’re working with Samsung to ensure these customers receive replacement phones as quickly as possible.”
RogersRogers has suspended sales, and asking customers to come in store for an exchange or loaner. Full statement:
“After being notified by Samsung that they have stopped selling the Galaxy Note 7 due to reported safety issues, we immediately suspended shipments and sales of the device in all our stores and through our website. Samsung is working on a replacement program and we’ll continue to work with them to ensure the process is seamless for our customers. In the meantime, customers can visit their nearest Rogers store to exchange their Note 7 or get a loaner device.”
Galaxy Note 7 recall: F.A.Q.
Wait, what happened again?Samsung has discovered an issue with the battery of the Note 7 units it has shipped so far. By Samsung’s count, the issue has caused at least 35 incidents where the Note 7 dangerously overheated or caught fire while charging, or soon after charging.
The problem is estimated to affect one device in every 42,000 units. Samsung says it shipped around 2.5 million Galaxy Note 7 units so far, so if the estimate is correct, only a few dozen phones sold worldwide are at risk.
Samsung said it’s recalling every Note 7 unit it has shipped so far out of an abundance of caution.
This sounds bad. Should I be worried?If the “one in every 42,000 units” estimation is correct, the risk of your Note 7 being defective is very, very low. While it’s good to be cautious, there’s little reason to be worried about your phone exploding, catching fire, or even breaking.
Why do phones even catch fire or explode?Smartphones (and other modern electronic devices) from all manufacturers have been known to catch fire, usually while charging (often through a third-party cable or charger). These incidents are relatively rare, but with hundreds of million units being sold every year, they are bound to happen occasionally.
YouTuber JerryRigEverything has a video explanation of what happens when batteries malfunction, or better said, when they are tampered with. Check it out:
What is Samsung doing about it?Samsung is recalling all Note 7 it shipped so far, worldwide. This includes devices that are already in the customers’ hands and devices that have been shipped to carriers and retailers but haven’t been sold to end-users yet. The total number of recalled Note 7 units is around 2.5 million, according to Samsung.
When will the Note 7 recall start?Samsung said it’s working on manufacturing Note 7 replacement units for the recall. The process will take two weeks, according to the company. That means that, in the absence of any change, the first replacement units will reach customer hands in a few weeks.
Keep in mind that the recall process will differ from market to market. The speed of the process will also depend on the retailer or carrier you bought the phone from, and potentially on the model.
How long will the Note 7 recall take?Samsung did not say how long the recall process will take, but it did confirm it will issue replacements instead of repairing units that are brought in. That should make the process faster.
Will I get a new device?Yes, Samsung said it will replace your Note 7 with a new unit of the exact same model.
Will there be any compensation for my trouble?Samsung did not offer any details about that, but it’s possible. Some carriers or retailers may also offer partial refunds, credit, or other forms of compensation for the recall or the cancelled orders. For instance, UK’s Carphone Warehouse has already announced a £25 account credit for every customer who pre-ordered the Note 7.
I have a Note 7, what should I do to get it replaced?Samsung will announce details about the recall process for every market. For now, the only thing you can do (other than returning the phone and asking for a refund, if possible) is to wait for further news. Keep an eye out for announcements from the retailer or carrier you’ve bought the Note 7 from, as well as the Samsung branch from your country.
Should I keep using my Note 7?Again, the risk of anything bad happening is very low, statistically speaking. But if you’re very worried about your Note catching fire, the safest thing to do would be to shut the phone down and put it in a safe place until you can get it replaced.
What can I do to stay safe until I get a replacement?There are a few common sense precautions you can take in order to keep safe, which are valid for any electronic device. To boil it down:
Stop charging your phone it if becomes too hot.
Stick to first-party chargers.
Don’t charge your phone in bed.
Be mindful of where you charge your phone.
More details about how to stay safe are available here.
I don’t want a Note 7 anymore, can I get a refund instead of a replacement?Samsung did not specify, but your retailer or carrier may give you the option to ask for a full refund. Since the Note 7 only launched two weeks ago, your purchase might be protected by your local customer protection laws.
My Note 7 is arriving soon, what should I do? Are other Samsung devices affected?No, there is no information to suggest that other Samsung devices might be affected by the same issue.
India recall compensation UK recall details revealedSamsung UK has now clarified details for the recall program for the UK and Ireland. Samsung actually had stopped phone shipments before its official launch, and so only a select pre-order customers actually ever received units. If you are amongst that group, Samsung says that UK customers will be contacted by the provider or operator that they purchased the phone from and exchanges will begin starting September 19th.
Gear VR warning A Note 7 just blew up in AustraliaYou're reading Galaxy Note 7 Recall: What You Need To Know (Note 7 Officially Discontinued)
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