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Update: April 21, 2023 (12:28 AM ET): Verizon customers across the US are reporting that their service is down. There are multiple complaints on Twitter saying that people are unable to make and receive calls. Some Verizon users are also unable to send text messages. The outage seems to have started around 4:50 PM ET on April 20. Since then, the service has been restored in some parts of the country. However, complaints are still pouring in on Twitter.
A Verizon spokesperson told Cnet that the company is aware of an issue impacting voice calls for some Verizon customers. “Our engineers are engaged and we are working quickly to identify and solve the issue,” they said.
Meanwhile, you can try restarting your phone and see if the service is back up for you. You can also read the article below to check if you are affected by the outage and follow the steps mentioned to try and resolve your problem.
Also read: These are the best phones for Verizon users
Editor’s note: All step-by-step instructions in this article were put together using a Pixel 4a running Android 11. Some of the settings and steps may be different depending on your device and software.
Is there a Verizon outage?
Edgar Cervantes / Android Authority
While rare, Verizon outages happen. Most are local, but nationwide service downtimes are possible too. This is likely the first thing you want to check for if your Verizon service suddenly stops working.
The first place to check is Verizon’s website. Just sign into My Verizon, and the carrier will have a notification or alert for you at the top of the page. This is, of course, if the company has any knowledge you’re affected by a Verizon outage. You dig deeper into the issue by opening a chat window and entering “network outage.”
A great alternative is the website chúng tôi The site tracks consumer reports and will let you know if you’re not the only one dealing with Verizon not working. It even has a map that shows localized outages.
More: The best mobile phone plans for every type of user
Confirm the line is active Are you within the coverage area?Make sure airplane mode isn’t on!
Dhruv Bhutani / Android Authority
It may sound like a silly suggestion, but accidentally turning on airplane mode is a very common mistake. It doesn’t hurt to check!
How to turn airplane mode on/off:
Open the Settings app.
Go to Network & internet.
There’s an Airplane mode section with a toggle next to it. You can use said toggle to turn the mode on or off.
Is your mobile data turned on?There is an option to turn off mobile data in the settings. Sometimes users can accidentally turn off internet access. Or maybe you lent the phone to a kid and he dug too deep into the options! Make sure your mobile data connection is on, just in case.
How to turn on mobile data:
Open the Settings app.
Go to Network & internet.
Tap on Mobile network.
You’ll see a Mobile data section with a toggle to its right. Turn it on.
You can also turn on the Roaming option here. It might get you connected if you are outside your coverage area or outside of the country.
Check the APN
Open the Settings app.
Go to Network & internet.
Tap on Mobile network.
Hit Advanced.
Select Access Point Names.
Tap on the three-dot menu button on the top-right corner.
Select New APN. (You might also want to try Reset to default first, just in case something happened to your previous settings).
Edit the following information:
Name: Verizon
APN: vzwinternet
MMS Port: 80
MCC: 310
MNC:12
APN Type: internet+mms
Tap the three-dot menu button and hit Save.
Related: How to unlock a Verizon phone
Reset your network settings
Kris Carlon / Android Authority
Sometimes we mess around too much with the settings and don’t know how to get everything back to normal. Like mentioned before, it could have been that you mistakenly changed something. Whatever the case may be, resetting your network settings to their defaults may be a worthy method to try when you’re having issues with Verizon not working. It might get everything back to normal.
How to reset your network settings:
Open the Settings app.
Go to System.
Select Reset options.
Tap on Reset Wi-Fi, mobile & Bluetooth.
Select Reset settings.
Enter your PIN.
Update your smartphone
Open the Settings app.
Go to System.
Hit Advanced.
Select System update.
Tap on Check for updates.
Follow instructions if you have an available update.
Next: Here’s everything you need to know about Verizon prepaid
Check your SIM card
The SIM card can be a very common culprit when you think there is a Verizon outage. These tiny chips can move around, lose contact with the pins, or sometimes even get dirty or damaged.
Take out the SIM card and see if there is any apparent damage or dirt in it. When you reinstall it, ensure all the pins align well, and the SIM card fits snugly. If it feels loose, it might be that you don’t have the right size for the phone. You could try looking for an adapter.
Get help!If there is no Verizon outage and none of these fixes work, then it might be time to go get some help. The easiest way to do this is by physically going to a Verizon store. You probably already know where your local one is, but Verizon has a store locator, in case you don’t.
Verizon also has a Support website with plenty of articles, as well as a link to their chat service and contact hub.
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